Options' 'Follow the Sun' Global Support Desk - 24/7 - 365

Citrix

Access to our citrix sites, choose from either cloud or global

Jira

A link to our ticketing platform to raise or view a support ticket

Screen Share Tool

Logmein Rescue software to allow for remote screen sharing with you technician

Self Service

a portal for password resets and account unlocks

 

What we provide:

    • Complete platinum level support for all business critical services with all the benefits of an “in house” technical department at a fraction of the cost.
    • Access to a concentrated team of technology experts with a long history of delivering high quality customer support to the investment industry.
    • Transparent support, advice and service delivery.
    • Unique, unrivaled customized support to ensure your technology needs match your business requirements.
    • Teams of technicians, specialist engineers, architects and managers available at all times.
    • Proven, consistent delivery of high service levels for over 20 years.
    • Unparalleled level of responsiveness and attention to detail.
    • Client experience is our key focus and we are committed to optimizing end user experience by continually improving the services we offer.
    • Comprehensive tailored SLA’s to suit your business needs.
    • Timely delivery of new products to enhance your business.

 

To download the software VPN client installer, please click here and contact the Support Desk for access to our secure FTP download site.