Support

24x7 multi-region, follow-the-sun support

The Options PIPE® Support Desk provides 24x7 multi-region, follow-the-sun support and formal issue tracking for all business-critical services within the terms of our comprehensive SLA. Support is provided by highly trained Options employees who are organised into first-Line, second-Line and project engineering teams across all Options PIPE® regions.

Options attracts motivated and skilled experts who draw on a wealth of experience within the finance industry. Options has provided services exclusively within the alternative investment market since 1999, and more broadly within the investment banking sector since 1993, and all key staff have substantial experience with hedge funds, funds of funds, investment banks and software vendors to these markets. The expertise and long term experience of the Options PIPE® support team is therefore enhanced by an understanding of the business and significance of the technology services it provides.

Consequently our client's experience an unparalleled level of responsiveness and attention to detail that help to ensure consistent and transparent service delivery, advice, support, and access to expertise when it is needed most.

Options PIPE® Support Desk engineers and management staff are not only experts in the technologies of the PIPE platform, but are also experts in the design and management of PIPE platform itself. This familiarity with the centralised PIPE platform provides a unique advantage to customers of Options PIPE® services.

The technicians, managers, architects and strategists who are responsible for providing services from the PIPE platform are always intimately familiar with the systems they are managing. This advantage produces the best designs, the greatest responsiveness, the most safety, and the highest level of support to customers of Options PIPE® services.

These important peripheral benefits, as well as the client's access to expert systems and database administration staff, and applications developers, are available to the client as an integrated part of all Options PIPE® services.